Thanks to more than a decade of intensive cooperation with global GDS/ CRS players like Amadeus and SITA and solutions implemented with over a hundred of our customers, we know all the hidden treasures. Additionally, as any other part of the airline industry, even the traditional distribution models are being challenged these days and that’s why more airline customers do consider using our NDC Capable solution.
NDC Management
Our very own new Distribution concept, based on NDC Tier 1-4, offers the airlines a wide range of brand new features. Not only can you save a fortune on the traditional Distribution cost but can also customize the content offered for each and every business partner (OTA, Agency, MSE). Additionally, our Airline2Agent platform allows your business partners to book your NDC content even without even having their own E-Commerce solution.
Our NDC solution comes with the options to access the airline’s tariffs and taxes either from ATPCO directly or from a GDS.
In order to offer a complete alternative to the traditional Distribution model our NDC solution also includes the option of BSP Payments, so the revenue flow and accounting are no different to what the IATA agencies are used to. And there’s no extra hassle for you in regards to checking the Agency accreditation criteria and financial stability as IATA will keep doing this for you.
Traditional Distribution
Being long-term premium partner of Amadeus and SITA we’ve fine-tuned our logic to perfection. So we are do combine both, use of their Distribution content and our own logic of data caching, to minimize the number of GDS transactions generated. Or perhaps we can access your tariff data from ATPCO directly.
MSE (Meta Search Engines)
Regardless of what Distribution model you use we give you the option to maximize you cooperation with MSE to its fullest, without compromising your direct IBE traffic. From setting up your individual search capacity limits, through the transaction limits to a streamlined pricing, your ROI is under your full control.
Data Aggregator (Bulk Data)
No matter whether you want to provide some basic data about your fares, schedules and availability to a Data Aggregator just once a day or every hour, our Data Warehouse will be at your service at any time. And yet again, thanks to our streamlined pricing you know your cost upfront so you can calculate your expected ROI.
Our cutting-edge booking engine is a user friendly, yet extremely sophisticated platform and will help you to maximize your market opportunities while keeping your costs under control. It comes with a variable selection of add-ons to fully meet your business needs.
SymphonyAirPricer
Our core product, with live availability links and access to both, published or locally defined fares, allows your customers to book tickets in a very intuitive environment. Some of the key features include: Availability calendars, use of multiple points of departure to find the lowest fare, or use of fare families to meet your customer’s taste and budget. Your ticket is just a click away!
SymphonyAncillary
It’s a not any secret that ancillary products are often more valuable than the ticket itself. Not only can they generate incremental revenue, but they also let your customers design their travel experience themselves. This gives you the value of a customized service provider. We offer range of ancillary options:
- CRSAncillary (Global distribution)
Traditional range of airline designed ancillaries distributed through GDS channels, like seating, baggage, meals, lounge access.
- WebAncillary (non-GDS)
Additional selection of services to widen the customer options a little further, e.g. airport parking, travel insurance. The product is locally defined and stored on Symphony servers and sold by accessing inventory of the respective supplier.
- Merchandise (non-AirContent)
Selection of locally held and managed products, e.g. service vouchers, travel guides, or services which can even be fed online by external parties.
SymphonyPromo
Let your customers feel valued and engage with them using the wide variety of our promotional tools.
- Targeted discounts
The right tool to discount a specific O&D that you’d like to outperform.
- AffiliateSale/Airline2Agent
Great tool if you‘ve got a wide network of both, IATA and non-IATA partners. Let’s offer them your content so that they can boost your sales at a minimal the cost for you.
- WebFares
Is the full GDS content too pricey for you? How about a set of fares held outside the GDS at a fraction of the traditional distribution cost, even including some tailor-made rules. Additionally, there’s no need to wait precious hours for the GDS to file as you can publish our WebFares in a matter of minutes – so both, your customers and you, can see an immediate benefit.
- SpecialOffers
Are you launching a new product, route or ancillary? This is an efficient tool to highlight an offer at any stage of the booking process, meaning customers can change their travel plans in favor of your offer; or perhaps you can use this channel to upsell.
- ProactiveUpgrades
Do you want to give an active push to your premium product? If you don’t want to leave anything to chance, why not try to actively engage customers and cleverly use this opportunity to upsell?
SymphonySalesBoosters
One way to a successful sale is to know how to work with your customer’s mindset. Our Sales Boosters can help you do this!
- PartCashPartMiles
The traditional way of earning and burning frequent flyer miles is outdated. It neither drives customer loyalty, nor helps the airline to grow revenues anymore. Let’s change this! - Our innovative tool allows your customers to burn their miles on commercial bookings and even ancillaries! So new customers are engaged to fly with you and return, and you receive additional revenues every time they book.
- ProactiveUpgrades
Do you want to give an active push to your premium product? If you don’t want to leave anything to chance, why not try to actively engage customers and cleverly use this opportunity to upsell?
- AirGuide
Do you know that once the price is right, a leisure customer often doesn’t care about which destination they are flying to for a weekend? Our AirGuide tool engages and stimulates your customer by allowing you to offer attractive choices through a predefined range of criteria and preferences.
SymphonySelfService
With a live link to inventory and content providers, this tool allows your customers to interact with their booking online – from purchasing additional ancillaries, through reserving seats, to adding critical information, such as APIS or emergency contact details. Most importantly, this feature can accommodate both, your own direct bookings and those created by external parties (OTAs, other airlines), too.
SymphonyFlightChanger
With today’s travellers willing to get a full control of their travel plans, this exciting tool allows them to manage their booking and ticket online through a fully-automated environment, taking care of all the fare rules, additional collections, etc. Similar to SymphonySelfService, this tool can be used for bookings created by both, direct and indirect channels.
SymphonyMobile
How to squeeze all the traditional features of our Revenue tools into a box of a size of your palm? Or perhaps upgrade it to a different, world-leading level, by adding all the features of SymphonyPay, our payment tool? We made it – available for all leading mobile platforms, your customers can enjoy the same level of independency and top-end performance whilst on the move.
For a customer-service-led industry, understanding your customer needs and knowing how to react to them is the key to a long-term relationship. Today even grocery shops know how to use behavioral preferences, so why can’t you? Our innovative tools work with live customer data and allow you to differentiate your offers and solutions. So that your customer doesn’t feel like a number along hundreds of others. Let’s see what a difference this can make.
SymphonyLoyalty
Building a robust relationship with your customer is the key to long-term success, no matter whether we’re talking about the traveler himself or a partner agency. We run a wide variety of tools to target any possible business relationships in order to positively influence your performance in all segments.
- FrequentFlyer (B2C)
Efficient driving and engagement of individual customer’s loyalty can be extremely tricky. Our solution brings all the controls to your fingertips – including the traditional Earn & Burn feature, special promotions on selected routes or cabins, purchasing additional miles and detailed analysis & reporting on all of the features. Everything fully online, of course.
- Corporate (B2B)
Are you planning to expand your SME segment penetration and need a robust solution to support your product offering? Similar to the individual frequent flyer solution, our tool for corporate travelers offers the same features and benefits, offered on top of the individual scheme. So you can motivate and engage both, your corporate partners and all of their employees.
- FrequentBuyer (B2B2C)
Great tool if you‘re working with a strong network of trade partners, want to improve their performance and loyalty, but need to minimize your GDS cost. Our Frequent Buyer tool allows your business partner to collect benefits for every ticket sold directly through your website, even using a tailor-made design of their website. Rest assured your revenues will grow but your GDS cost won’t.
- PartCashPartMiles
The traditional way of earning and burning frequent flyer miles is outdated. It neither drives customer loyalty, nor helps the airline to grow revenues anymore. Let’s change this! - Our innovative tool allows your customers to burn their miles on commercial bookings and even ancillaries! So new customers are engaged to fly with you and return, and you receive additional revenues every time they book.
- Personalized Emails
Should a communication or a campaign to be a real success, customer must not be another number in the database but a real name. Real face. Real story. Our solution allows you to differentiate offers using a predefined range of criteria, e.g. based on specific frequent flyer tiers, broken down by geographical preference, or perhaps by the historical use of specific ancillaries.
SymphonyUserProfiles
When using Symphony’s intuitive admin tool, you’re in command of everything you do, including system-access management with different access levels for anyone you need. Does your Finance Manager need to access the performance reports? And your key corporate and non-iata customers need access discounted fares? Everything is just a click away and up and running in a matter of seconds.
Having a great online booking engine without a robust, reliable and safe payment solution would be nonsense. But do you really want to burn all those savings, which you gained from a new distribution model, on running a safe payment method? That would surely be nonsense, too. That’s why our Paython makes us feel so proud.
SymphonyPaython
$ 2m+ every day in successfully processed safe payment transactions through our innovative tool is a self-explanatory success. Apart of all of the traditional payment methods like credit and debit cards, our innovative solutions of using online bank transfers can save you up to 45% of your today’s expenses.
- Fraud Prevention System (4 Levels of Security)
By combining global rules (e.g. Blacklist, Whitelist) and our own internal logics and tactics plus your individual preferences, we can detect suspicious transactions and stop those before progressing to the payment transaction.
- Push & Agent Payments
An innovative tool to help call centers to finish reservations in a completely protected payment environment. With a simple link with to the payment gateway paired with specific booking, your customer doesn’t need to share the credit card details over then phone and can finish the purchase in a matter of seconds using all 3D secure standards or a local payment method. Available in both, web or mobile version.
- Alternative Payments
More than 90+ off card payment methods allow you to effectively approach the entire market.
- 3D Secure, Verified By Visa and MasterCard Secure Code
Nowadays a standard security attribute of any reliable online payments.
- Mobile Payments
With its own secure API and SDKs encryption.
- Compliant with PCI DSS
Guarantees the safest method of dealing with sensitive card holders data.
- Reliability & Advantage
Thanks to our multi-payment supplier platform you’re backed-up in case of any system outage. Additionally, such a wide selection of options gives you an advantage for negotiations with suppliers.
- Fast and smooth integration
Since we are always pairing all the transactions with bookings, you have a full clarity and control of the payment flows. Our flexibility also allows you to use our solution for your already existing e-shop.
- Multi-currency Solution
By using wide range of already integrated payment providers and solutions or option to easily integrate new one, you can literally accept any currency you wish.
Being able to analyze performance and trends efficiently means that you can truly maximize the potential. Our wide range of performance tools will not only help you to monitor every single part of your business, but also streamline it through some automated tools. To save you time, cost and resources.
SymphonyAdministration
With a very user friendly and easy-to-learn tool for System Administrators, you don’t need to rely on a third party anymore. Rolling out new fares, products, special offers will be a matter of seconds.
SymphonyMeta
Being seen is a must! Who would ever imagine what importance IT providers with their fare scrapers will gain? Clear and fast Symphony data preparation and flow guarantees that any meta-search engine will pick your offer; and at no additional cost from GDS or Inventory providers. Furthermore, you can block certain engines or limit certain O&Ds or blackout dates from displaying.
SymphonyTicketing
What would our innovative solution be without a fully-automated system for issuing e-tickets and EMDs? Used together with our Paython payment tools, this is a completely safe, reliable and independent tool for a 24/7 service.
SymphonyReporting
Our reporting options offer the same level of detail and complexity as our tools. You can monitor the performance of any of our tools and functionality.
Personalized Emails
For a communication or a campaign to be a real success, you must not let your customer become another number in the database but a real name, with a real story of their own. Our solution allows you to differentiate offers using a predefined range of criteria, e.g. based on specific frequent flyer tiers, broken down by geographical preference, or perhaps by the historical use of specific ancillaries.
SymphonyArchitecture
Our team of experienced Architects will provide a complete solution for your task, from defining the primary system structure based on your desired content, suggesting a technical solution based on different technologies, through to coming up with innovative development ideas, which will set you ahead of your competition.
- SymphonySaaS
Our Software as a Service offers a great one-stop option for those looking for efficiency of results delivered – let us design and run the solution and you only have to focus on the final outcome.
- SymphonyCDN
Should you be sitting on the other side of the world, have a high volume of visitors and need to provide quick access to your content, our CDN product is the right solution. Using Incapsula’s wide network of data centers around the globe, your customers will never be too far from accessing their data quickly and reliably.
- SymphonyProtection
Protection of all the data, yours and ours, is of paramount importance to everything we do. In today’s world, with multiple threat possibilities, one needs to always think a few steps ahead. Based on our internal Threat Level definition, we use white and black listing options to eliminate the risk, for example, by blocking the threat source temporarily or permanently.
- SymphonyWebservices
Unique service which allows you to access the range of content of the Symphony platform and respective sub-service providers (Amadeus, SITA, LCCs, external systems through a single provider.
- SymphonyDataMining
Thanks to a sophisticated logic, our databases can create easy-to-understand and individually adjusted reports to help you with critical and strategical business decisions, all supported with reliable information and data.
